Attribution

Delegation of moral tasks to automated agents The impact of risk and context on trusting a machine to perform a task

philipp — Mon, 11 Oct 2021 08:27:44 +0000

Delegation of moral tasks to automated agents The impact of risk and context on trusting a machine to perform a task philipp Mon, 10/11/2021 - 10:27

Abstract

The rapid development of automation has led to machines increasingly taking over tasks previously reserved for human operators, especially those involving high-risk settings and moral decision making. To best benefit from the advantages of automation, these systems must be integrated into work environments, and into society as a whole. Successful integration requires understanding how users gain acceptance of technology by learning to trust in its reliability. It is thus essential to examine factors that influence the integration, acceptance, and use of automated technologies. As such, this study investigated the conditions under which human operators were willing to relinquish control, and delegate tasks to automated agents by examining risk and context factors experimentally. In a decision task, participants (N=43, 27 female) were placed in different situations in which they could choose to delegate a task to an automated agent or manual execution. The results of our experiment indicated that both, context and risk, significantly influenced people’s decisions. While it was unsurprising that the reliability of an automated agent seemed to strongly influence trust in automation, the different types of decision support systems did not appear to impact participant compliance. Our findings suggest that contextual factors should be considered when designing automated systems that navigate moral norms and individual preferences.

Liehner, Gian Luca, Philipp Brauner, Anne Kathrin Schaar, and Martina Ziefle. 2021. “Delegation of Moral Tasks to Automated Agents The Impact of Risk and Context on Trusting a Machine to Perform a Task.” IEEE Transactions on Technology and Society, 1–14. https://doi.org/10.1109/TTS.2021.3118355.

DOI

https://doi.org/10.1109/TTS.2021.3118355

The Interaction of Causal Attribution of Performance and Compliance with Decision Support Systems in Cyber-Physical Production Systems - An Empirical Study Using a Business Simulation Game

philipp — Tue, 18 Aug 2020 08:27:33 +0000

The Interaction of Causal Attribution of Performance and Compliance with Decision Support Systems in Cyber-Physical Production Systems - An Empirical Study Using a Business Simulation Game philipp Tue, 08/18/2020 - 10:27

Abstract

Supply Chains and production networks are complex socio-technical systems whose performance is determined by system, interface, and human factors. While the influence of system factors (e.g., variances in delivery times and amount, queuing strategies) is increasingly well understood, the influence of the interface and human factors is currently insufficiently explored. Previous research has shown that decision support systems may help to enhance performance by improving the interface. In this work, we address the users' trust in a decision support system. In a user study (n=40), using a business simulation game, we investigated how four dimensions of attribution theory relate to trust in decision support systems and further to task performance. The results show that human factors, especially trust in automation and attribution theory relate to the performance in the business simulation game. We conclude that attribution relates to job compliance and performance in material disposition tasks and supply chain management.

Brauner, P., Philipsen, R., Calero Valdez, A., Ziefle, M.: The Interaction of Causal Attribution of Performance and Compliance with Decision Support Systems in Cyber-Physical Production Systems - An Empirical Study Using a Business Simulation Game. Springer International Publishing (2018).

DOI

https://doi.org/10.1007/978-3-319-60486-2_2

Best Paper at AHFE 2017

philipp — Fri, 21 Jul 2017 08:33:47 +0000

Best Paper at AHFE 2017 philipp Fri, 07/21/2017 - 10:33

Attribution

Delegation of moral tasks to automated agents The impact of risk and context on trusting a machine to perform a task

Tags

The Interaction of Causal Attribution of Performance and Compliance with Decision Support Systems in Cyber-Physical Production Systems - An Empirical Study Using a Business Simulation Game

Tags

Best Paper at AHFE 2017